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FAQs

Why soy candles?

Last Longer
Candles made from soy wax last at least 30%-50% longer than traditional paraffin candles.
Healthier
Unlike other candles, such as the common paraffin ones that are found in most stores and online, soy wax is toxin-free. Burning soy wax is clean, without emitting carcinogens or pollutants.  This results in a healthier burn for you, your family and your guests.
American Made
Our pure soy wax is produced by American farmers on American farms, so when you purchase our candles, you know the ingredients are of the highest quality.  You are also supporting American farmers rather than oversees companies who produce petroleum, which is then made into paraffin wax. Soy wax is a sustainable and renewable resource unlike petroleum.

Why wood wicks?

Wood wicks produce a gently crackling noise while they burn, which is reminiscent of a fire burning. They look cool, and wood wicks mean less soot and less smoke when you blow them out.

How to get the best burn out of your candles?

It's very important to trim your wick when re-lighting your candle. Gently snap off the ash along the top edge of the wick. Removing as much of the burnt wood as possible achieves the best flame. You can use a wick trimmer or nail clippers, but you don’t need a special tool because your fingers can snap off the char just as well. Also, when burning the candle, make sure to let the candle burn all the way to the edges of the jar each time you light it.

What if I want a candle that is out of stock?

We can make more of any of candles on our website. If we don’t have it in stock, it may take an extra few days to process your order, but we will be glad to make anything you need. You can contact us at anne@mainlinecandle.com. This is how can reach out to us for custom orders as well.

What if I want to smell the candles before I buy them online?

Feel free to contact us at anne@mainlinecandle.com to schedule a meet up, so you can smell our scents. You can also find us in a variety of local stores. And keep in mind, if you place an online order and are not happy with the scent, we will gladly refund your money! 

What is your return policy?

If you are unhappy with your order, we will make it right! If you are unhappy with your order for any reason, please contact us within 60 days, and we will make it right by either refunding your money when you return the product or exchanging your product for another one.